Terms of Service

1. Acceptance of Terms

By accessing or using Kitchen OS ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. Kitchen OS Ltd ("Company", "we", "our", or "us") reserves the right to modify these Terms at any time.

2. Description of Service

Kitchen OS provides a cloud-based kitchen management platform including:

• Food Safe System: HACCP management and temperature monitoring
• AllerQ: Digital allergen menu management
• Food Label System: Automated date labelling with barcode tracking
• F*** Waste: Food waste tracking and analytics

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

3. Account Registration and Security

3.1 Account Creation

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for all activities under your account. Notify us immediately of any unauthorized use or security breach.

4. Subscription and Payment

4.1 Subscription Plans

Kitchen OS offers Starter, Professional, and Enterprise subscription plans. Current pricing is available at kitchen-os.com/pricing.

4.2 Billing

• Subscriptions are billed monthly in advance
• Fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• Failed payments may result in service suspension

4.3 Free Trial

New customers receive a 14-day free trial. No credit card required. After the trial, you will be charged unless you cancel before the trial ends.

4.4 Cancellation

You may cancel your subscription at any time with 30 days notice. Cancellation takes effect at the end of the current billing period. No refunds for partial months.

5. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose
• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or viruses
• Attempt to gain unauthorized access to the Service
• Reverse engineer or decompile the software
• Resell or redistribute the Service without authorization
• Use the Service to spam or harass others

6. Data Ownership and License

6.1 Your Data

You retain all rights to data you input into Kitchen OS ("Customer Data"). You grant us a license to use Customer Data solely to provide the Service.

6.2 Our Platform

Kitchen OS and all intellectual property rights remain our property. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription.

7. Service Level and Uptime

7.1 Availability Target

We target 99.5% uptime (excluding scheduled maintenance). Enterprise customers receive custom SLA with uptime guarantees and credits.

7.2 Maintenance

Scheduled maintenance windows are announced 48 hours in advance. Emergency maintenance may occur with minimal notice.

8. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws (GDPR, UK GDPR). We act as a Data Processor for Customer Data - you remain the Data Controller.

9. Liability and Disclaimers

9.1 Service Provided "As Is"

The Service is provided "as is" without warranties of any kind. We do not guarantee error-free or uninterrupted service.

9.2 Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to fees paid in the 12 months prior to the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for food safety incidents or regulatory violations
• You remain responsible for food safety compliance and regulatory adherence

9.3 Important Note on Compliance

Kitchen OS is a tool to assist with food safety management. You remain solely responsible for: HACCP compliance, temperature monitoring protocols, allergen accuracy, food labelling compliance, and all food safety regulations. Kitchen OS provides tools but does not replace qualified food safety professionals or compliance with applicable laws.

10. Indemnification

You agree to indemnify and hold harmless Kitchen OS Ltd from claims arising from your use of the Service, violation of these Terms, or violation of any rights of third parties.

11. Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay fees
• Engage in fraudulent or abusive behavior
• Pose a security risk

Upon termination, you lose access to the Service. We will retain data for 90 days to allow export, then permanently delete it unless legally required to retain longer.

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by the laws of England and Wales.

12.2 Dispute Resolution

Disputes will be resolved through good faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of courts in England and Wales.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kitchen OS Ltd. They supersede all prior agreements and understandings.

14. Contact Information

For questions about these Terms:

• Email: legal@kitchen-os.com
• Address: Kitchen OS Ltd, London, United Kingdom